The H2O HD® with Dual Buff™ is designed to thoroughly clean floor surfaces, such asmarble, ceramic, stone, tile, linoleum, sealed hardwood floors and parquet. Not all floor types are suitable for steam cleaning.

The heat and steam action may remove the wax on surfaces treated with wax. Do not use on unsealed flooring or let unit stand on any wood or heat sensitive floor for an extended period of time. This could cause the wood grain to rise, in addition to other types of damage. When using on vinyl, linoleum or any other surface, test the H2O HD® with Dual Buff™ on a small isolated area of your flooring prior to overall use on any floor surface.

Heat sensitive floors, use extra caution. Too much heat can melt glue in the flooring. Use only on laminated flooring that has been laid professionally and without any gaps or cracks that would permit the entry of moisture. Test the H2O HD® with Dual Buff™ on a small isolated area of your flooring prior to overall use on any floor surface. Always check the use and care instructions of your flooring manufacturer or distributor before using the H2O HD® with Dual Buff™. When in doubt, please consult a flooring specialist. Only use the carpet glider on carpeting and rugs. Use of the carpet glider on other floor surfaces will case streaking and possibly scratching. This product emits steam and creates moisture. Water marks, discoloration or damage to the floor surface can occur if the unit is left operating too long in one place.

When using the H2O HD® with Dual Buff™ on carpet surfaces: Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see User's Guide for illustration). Do not attempt to use the H2O HD® with Dual Buff™ unit on carpet/rug surfaces without the carpet glider in place.

The round nylon brushes are great for cleaning smooth hard surfaces, such as toilets, sinks, and kitchen counters. The brushes can also effectively clean the grease on pans, stoves and ovens in the kitchen. They can be used with soap or detergent to clean dirty areas.

Microfiber cloth care:

• Machine wash 60 ºC (140 ºF)
• Do not use bleach
• Do not use softener

Yes. It is important to replace the water filter every three to four months or after approximately 20 to 25 uses as the filter becomes visibly dirty. The Water Filter removes minerals and other impurities from tap water and also works to prevent water deposits from damaging your H2O HD® with Dual Buff™ Steam Cleaner. To maximize the performance of your filter, distilled water may be used. If you need additional filters, check the accessory section of the Thane Clean™ site.

Unplug Power Cord from outlet. Allow Mop Pad/Cloths to cool down and carefully remove cleaning cloth from Mop Head, as cleaning cloth could still be hot. Any water remaining in the Water Tank should be emptied prior to appliance storage. Always empty the Water Tank at the end of each use. Let any water (that may remain as a product of condensation) drain from the steam opening prior to storing the appliance. Wrap Power Cord around Upper and Lower Cord Wrap. Wipe all surfaces of the H2O HD® with Dual Buff™ a soft cloth. Store in a protected, dry area. Please store the unit in a cool and dry place when not in use. Do not leave it exposed to sunlight or rain.

Our orders ship from our fulfillment center in USA anywhere from 2 to 5 business days from credit card approval. An automated shipment confirmation notification with the tracking number is sent to the customer's email. Please log into our customer service portal at support.thane.com to access your account and to check on the status of your order. See Shipping Information for details.

Your Product purchased from Thane Direct USA/Thane.Com is warranted, to the original owner, for 1 Year from date of purchase against defects in material and workmanship under normal use and service. Should your Thane Direct USA Product prove defective within 1 Year from date of purchase, you must email or call our Customer Service department at customercareusa@thane.com. Do not return the defective part or unit unless instructed to do so after contacting us.

Under this warranty, Thane Direct USA/Thane.Com will repair or replace any parts found to be defective due to a manufacturer's defect. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use for which it is not intended. There are no warranties other than that expressly set forth herein. This warranty is not transferable. Thane Direct USA/Thane.Com is not responsible in any way for damages, losses or inconveniences caused by equipment failure arising from user negligence, abuse or use not in accordance with the User's Guide or any additional safety, use, or warnings included in the product materials. Further, Thane Direct USA/Thane.Com is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

Our orders ship from our fulfillment center in USA anywhere from 2 to 5 business days from credit card approval. An automated shipment confirmation notification with the tracking number is sent to the customer's email. Please log into our customer service portal at support.thane.com to access your account and to check on the status of your order. See Shipping Information for details.

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